Shipping & Returns
Where we ship
We ship to the 7 countries below. P.O. boxes are not supported; for Alaska, Hawaii and US territories, contact us before ordering so we can confirm the route and the cost.
- 🇺🇸 United States — 2–18 days
- 🇨🇦 Canada — 4–21 days
- 🇦🇺 Australia — 4–21 days
- 🇳🇿 New Zealand — 4–21 days
- 🇸🇬 Singapore — 4–21 days
- 🇧🇷 Brazil — 4–25 days
- 🇯🇵 Japan — 4–21 days
These are ranges across the whole catalogue. The window for the specific item you are buying is printed on its product page, and that is the one that applies to your order.
Costs and processing
- Free tracked shipping on orders over $69, to every country listed above. Below that, one flat $6.90 — the same wherever you are.
- Orders are processed within 24 hours on business days.
- You receive a tracking number by email as soon as your parcel moves.
- Outside the countries marked above as duty-included, any import taxes are set by your own customs authority and are not included in the price.
Returns
- 14 days from delivery to return an unused item in its original packaging.
- Email contact@mybeauty-hair.com with your order number — we send the return address and instructions.
- Refunds go back to your original payment method within 5 business days of us receiving the return.
- Return postage is yours unless the item was faulty or incorrect.
Hygiene items
Wigs, closures, frontals, bundles and hairpieces can only be returned if the lace is uncut, the hair is unwashed and unstyled, and any hygiene seal is intact. Once a unit has been cut, coloured or installed it cannot go back — that is a hygiene rule, not a preference. Try it on over a wig cap before you cut anything.
Custom units
A custom wig is built to a brief only you ordered, so it cannot be returned or exchanged once it ships. This is why we send photographs of the finished unit for your approval beforehand — if something is wrong, it gets fixed in the studio.
If a custom unit arrives faulty, or does not match the brief you approved, we remake it at our cost. Tell us within 7 days of delivery with photos.
Damaged or incorrect items
If your order arrives damaged or is not what you ordered, email us a photo within 7 days of delivery — we send a free replacement or a full refund, with no return needed.