Shipping & Returns

Where we ship

We ship to the 3 countries below. P.O. boxes are not supported. For remote territories and offshore islands, contact us before ordering so we can confirm the route and the cost.

Tracked shipping to 🇨🇦 Canada🇦🇺 Australia🇳🇿 New Zealand — 3–18 days

• 🇨🇦 Canada — 3–18 days
• 🇦🇺 Australia — 3–22 days
• 🇳🇿 New Zealand — 3–21 days

These are ranges across the whole catalogue. The window for the specific item you are buying is printed on its product page, and that is the one that applies to your order.

Costs and processing

• Free tracked shipping on orders over $69, to every country listed above. Below that, one flat $6.90 — the same wherever you are.
• Orders are processed within 24 hours on business days.
• You receive a tracking number by email as soon as your parcel moves.

Import duties and taxes

Your parcel ships directly from the maker's warehouse and clears customs in your country. That makes you the importer, and your customs authority may charge duty or tax on arrival — payable to the carrier, not to us. We cannot calculate it in advance, and we cannot waive it.

• Canada — most parcels over CAD 20 are taxed, so expect a charge on the majority of orders.
• Australia — GST applies to imported goods valued at AUD 1,000 or less; above that, duty and GST are charged at the border.
• New Zealand — GST applies to imported goods valued at NZD 1,000 or less; above that, duty and GST are charged at the border.

We declare every parcel at the price you actually paid. We will not under-declare an order or label it a gift: it is a customs offence, and it would leave you with no recourse if the parcel were lost.

Returns

• 14 days from delivery to return an unused item in its original packaging.
• Email contact@mybeauty-hair.com with your order number — we send the return address and instructions.
• Refunds go back to your original payment method within 5 business days of us receiving the return.
• Return postage is yours unless the item was faulty or incorrect.

Hygiene items

Wigs, closures, frontals, bundles and hairpieces can only be returned if the lace is uncut, the hair is unwashed and unstyled, and any hygiene seal is intact. Once a unit has been cut, coloured or installed it cannot go back — that is a hygiene rule, not a preference. Try it on over a wig cap before you cut anything.

Custom units

A custom wig is built to a brief only you ordered, so it cannot be returned or exchanged once it ships. This is why we send photographs of the finished unit for your approval beforehand — if something is wrong, it gets fixed in the studio.

If a custom unit arrives faulty, or does not match the brief you approved, we remake it at our cost. Tell us within 7 days of delivery with photos.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, email us a photo within 7 days of delivery — we send a free replacement or a full refund, with no return needed.